Refund policy

Last updated: September 23, 2026

We want you to love your Dose of Derm.

If something isn’t right with your order, please review the policy below or contact us at clientconcierge@doseofderm.com and our team will be happy to help.

Returns

To maintain the highest standards of product quality, we do not accept returns at the moment.

We want you to feel confident in your DOSE (OF) DERM experience. If you have any questions or concerns about your purchase, please contact us at clientconcierge@doseofderm.com, and our team will work with you to find the best way to help.

Shade Selection

We understand that choosing a complexion shade online can be difficult.

Please review the shade descriptions, imagery and any shade guidance available on our website carefully before purchasing.

If you need help choosing your Dose, please contact us at clientconcierge@doseofderm.com before ordering and we'll be happy to help.

Exchanges

We do not currently offer direct exchanges.

If you received an incorrect or defective item, please contact us rather than placing a new order.

Order Cancellations and Changes

We begin processing orders as quickly as possible.

If you need to cancel or amend an order, please contact clientconcierge@doseofderm.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or been shipped.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building.

If you still cannot locate your package, contact clientconcierge@doseofderm.com with your order number and we'll help you investigate.

Dose of Derm is not responsible for orders delivered to an incorrect address provided by the customer at checkout, although we will do our best to assist where possible.

Contact Us

For questions about returns, refunds or your order, please contact: clientconcierge@doseofderm.com