Privacy policy
Last updated: September 23, 2026
Dose of Derm operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Dose of Derm is based in Arizona and currently serves customers throughout the United States.
Dose of Derm is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, sign up for communications, submit content or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number and email address.
- Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.
- Marketing information, including your email and SMS marketing preferences, newsletter and waitlist registrations, and information about how you interact with our marketing communications.
- Communications with us, including information you provide when communicating with us, such as when submitting a form or sending a customer support enquiry.
- User-generated content, including product reviews, ratings, photographs, testimonials, comments and other content you choose to submit through the Services.
- Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, make a purchase, join our newsletter or waitlist, sign up for SMS communications, submit a product review or other content, visit or use the Services, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or Services or visit our website, and through the use of cookies, pixels and similar technologies.
- From our service providers, including when we engage them to provide technology, payment processing, analytics, marketing, communications, shipping or other services and they collect or process personal information on our behalf.
- From our partners or other third parties, including advertising and analytics partners.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and items you are interested in, send notifications relating to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience, such as recommending products related to your purchases or interests.
This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email or text message, communicating with you about waitlists and product launches, sending abandoned-cart communications, and showing you online advertisements for products or Services on our website or other websites and platforms, including based on products you have previously viewed, purchased or added to your cart and other activity relating to the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services.
If you choose to register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide customer support, respond to your enquiries, provide effective Services and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, marketing and communications, cloud storage, shipping and related services.
- With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify and third-party advertising services to support personalised advertising based on your online activity with different merchants, websites or platforms.
- With advertising and analytics providers that help us understand website performance, measure advertising campaigns and provide advertising that may be more relevant to you.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, where applicable.
- In connection with a business transaction such as a merger, acquisition, financing, reorganisation, bankruptcy or sale of all or part of our business.
- To comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, enforcing applicable Terms of Service or policies, and protecting or defending the Services, our rights and the rights of our users or others.
Depending on where you reside, you may have the right to direct us not to share certain information about you for targeted advertising or marketing based on your online activity with different merchants, websites and platforms.
Where applicable, you may exercise these rights using the Your Privacy Choices or data-sharing opt-out functionality available through our website.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, to help protect, grow and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.
To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants and with Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights over the use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy and Shopify's Privacy Portal.
Payments
We may offer payment methods provided through Shopify and third-party payment providers, including Shopify Payments, Shop Pay, Apple Pay, PayPal and other payment options made available through our checkout.
When you select a payment method, your payment information may be collected and processed by the relevant payment provider in accordance with its own privacy practices and terms.
Dose of Derm does not necessarily receive or store your complete payment card information.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags and similar technologies to operate and improve the Services, remember your preferences, understand how visitors interact with our website, measure website and marketing performance, and support advertising and personalisation.
These technologies may collect information such as your IP address, browser and device information, pages viewed, products viewed or purchased, interactions with our Services and interactions with advertising.
We may use analytics and advertising technologies provided by platforms such as Google, Meta, TikTok, Pinterest and other providers.
These technologies may help us understand how visitors use our website, measure website traffic and conversions, understand the effectiveness of advertising, build advertising audiences and display advertising that may be more relevant to you.
Depending on where you reside and applicable law, disclosures of certain personal information to advertising partners may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even where no money is exchanged.
Where required by applicable law, you may have the right to opt out of these activities through the privacy controls made available on our website.
Email and SMS Marketing
If you choose to receive marketing communications from Dose of Derm, we may send you emails or text messages relating to products, launches, waitlists, promotions, educational content, abandoned carts and other Dose of Derm news.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in our marketing emails.
You may opt out of marketing text messages by following the opt-out instructions provided in those messages.
Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, account notices or responses to customer-service enquiries.
Product Reviews and User-Generated Content
You may have the opportunity to submit product reviews, ratings, photographs, testimonials, comments or other content through the Services.
If you submit content for public display, that content and certain information associated with it may be visible to other users of the Services or members of the public.
Please do not include personal information in a public review or other submission that you do not want others to see.
Where required, we may seek additional permission before using photographs, testimonials or other user-generated content for advertising or promotional purposes beyond the context in which the content was originally submitted.
Third-Party Websites and Links
The Services may provide links to websites, social media platforms or other online services operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of third-party websites or services, including the accuracy, completeness or reliability of information found on those sites.
Information you provide in public or semi-public venues, including information shared through third-party social networking platforms, may also be viewable by other users and members of the public.
Our inclusion of links to third-party platforms does not, by itself, imply endorsement of their content, owners or operators.
Children's Data
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you are the parent or guardian of a child who has provided us with personal information, please contact us using the contact details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, fulfil transactions, comply with legal obligations, resolve disputes, prevent fraud or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live and the privacy laws applicable to Dose of Derm, you may have some or all of the following rights in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by applicable law.
Right to Access / Know. You may have the right to request access to personal information that we hold about you and information regarding how it is collected, used or disclosed.
Right to Delete. You may have the right to request that we delete certain personal information we maintain about you.
Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances and subject to applicable exceptions, request that we transfer it to a third party.
Right to Opt Out of Sale, Sharing or Targeted Advertising. Depending on where you reside and applicable law, you may have the right to opt out of the “sale” or “sharing” of your personal information or processing of personal information for purposes considered to be “targeted advertising.”
You can exercise applicable opt-out rights through the Your Privacy Choices or data-sharing opt-out functionality available on our website.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are and applicable law, we may automatically treat this as an opt-out request for the device and browser you use to visit the website.
If Shopify is able to associate the device sending the signal with a Shopify account, the opt-out request may also be applied to the account.
Other than recognised opt-out preference signals where required by applicable law, we do not necessarily recognise other “Do Not Track” signals sent from your browser or device.
Managing Communication Preferences. We may send you promotional emails and text messages. You may opt out of promotional communications at any time using the unsubscribe or opt-out mechanism provided in those communications.
If you opt out, we may still send non-promotional communications, such as information about your account or orders.
You may exercise applicable privacy rights where indicated through the Services or by contacting us using the details provided below.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
We may need to verify your identity before processing certain requests, as permitted or required under applicable law.
Where permitted, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we may require proof that you have authorised the agent to act on your behalf and may require you to verify your identity directly with us.
We will respond to valid requests within the timeframe required by applicable law.
California Residents
If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies to our processing of your personal information, you may have additional rights under California law.
These may include rights to know about certain personal information collected, used or disclosed; request deletion or correction; and opt out of the sale or sharing of personal information.
Where applicable, California residents may exercise relevant rights through the methods described in the Your Rights and Choices section above.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details provided below.
Depending on where you live and applicable law, you may also have the right to appeal a decision we make in relation to a privacy request.
International Transfers
Although Dose of Derm currently serves customers within the United States, Shopify and other service providers may transfer, store or process personal information in countries other than the country in which you live.
Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology or applicable legal and regulatory requirements.
We will post the revised Privacy Policy on this website, update the “Last updated” date and provide additional notice where required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at clientconcierge@doseofderm.com